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Refund & Return Policy
Last updated: January 2026
Quick Summary
- ✓ 30-day return window from delivery date
- ✓ Free returns on all orders
- ✓ Full refund for unworn items with tags
- ✓ Exchange available for different sizes
1. Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging
- Returned within 30 days of delivery
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as "Final Sale"
- Customized or personalized items
- Items that show signs of wear or washing
- Items without original tags
3. How to Return
To initiate a return:
- Email us at returns@outlaw.com with your order number
- We'll send you a prepaid return shipping label
- Pack the item(s) securely in original packaging
- Drop off the package at the nearest courier location
4. Refund Process
Once we receive and inspect your return:
- We'll notify you via email about the approval status
- Approved refunds are processed within 5-7 business days
- Refunds are credited to the original payment method
- You'll receive an email confirmation when the refund is issued
5. Exchanges
Need a different size? We offer free exchanges:
- Contact us with your order number and desired size
- We'll check availability and arrange the exchange
- Ship back the original item using our prepaid label
- We'll ship the new size once we receive your return
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the issue
- We'll arrange a free replacement or full refund
- No need to return the damaged item in most cases
7. Contact Us
For any questions about returns or refunds, reach out to us:
returns@outlaw.com